Frequently Asked Questions
Shipping Details
When will my order be shipped?
Orders placed before 4:00 PM are shipped on the same day.
When can I expect to receive my products?
Our products are delivered within 2 business days.
Is there a shipping fee?
No, all shipments are free shipping.
Which shipping companies do you work with?
We collaborate with UPS, USPS, and FEDEX.
How are customers informed about their shipments?
Customers are regularly updated on their shipment details via E-mail or SMS.
How can I reach customer service for shipping-related queries?
Our customer service is available 24/7. Feel free to contact us through the "Contact Us" section or via WhatsApp.
Refund Details
What is the return policy?
You can return a product within 30 days of receiving it.
Are there any conditions for product returns?
The returned product must maintain its resellable condition and be packaged as it was upon arrival. Otherwise, the return will not be accepted.
How is the refund process initiated?
Once the returned product reaches us, our inspection team will review and approve it. The refund will be processed to your original payment method through your bank's online payment system within 1-7 business days.
Is the return shipping free?
Returns made through our partnered courier services are free of charge. If you choose to use a different courier, the return fee will be at your expense.